1. General
These terms apply to the services and website operated by The Good Prep Ltd (the “Provider”).
By using the website, you accept these terms. If you do not agree, please do not use the website.
If you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection law.
2. Description of service
Novralis provides a low-salt, low-sodium diet — meal plans and ready-made dishes — designed to support balanced blood pressure as part of a healthy lifestyle.
Important: our meals are food, not medicine. Content on this website is for general information only and does not diagnose, treat or cure any condition, nor does it constitute personalised medical, dietetic or therapeutic advice. It is not a substitute for medication or care from your doctor, and we make no claims about specific health outcomes. If you have high blood pressure or another medical condition, please continue to follow your clinician’s guidance and consult them before making significant changes to your diet.
3. Enquiries and requests
You may contact us through the contact pages and forms on this website. We will respond using the email address and/or telephone number you provide.
Where you purchase a plan or subscription, separate order terms may apply. In the event of conflict, the terms presented at checkout prevail for that transaction.
4. Liability
The website is provided on an “as is” basis. We do not guarantee that it will always be uninterrupted or error-free.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these terms excludes or limits liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence or for fraud.
For questions or issues, contact hello@thegoodprep.com.
We take reasonable steps to keep the website secure and available, but we cannot guarantee continuous availability.
5. Data and privacy
How we process personal data is described in our privacy policy and cookie policy.
6. Changes
We may update these terms when our services or the law change. The date at the top of this page shows when they were last revised.
7. Governing law and disputes
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you may have as a consumer in Scotland or Northern Ireland.
If you are a consumer and we are unable to resolve a complaint, you may refer the matter to an approved alternative dispute resolution provider. Details are available from Citizens Advice or through relevant UK trade bodies where applicable.
8. Contact
The Good Prep Ltd
Company number: 12388574
VAT: GB 346 9418 54
Registered office: 26 Station Road, Heaton Mersey, Stockport, SK4 3QT, United Kingdom
Commercial register: Registered in England and Wales, company number 12388574.
Email: hello@thegoodprep.com
Phone: +44 161 524 0217